Last updated: March 2026
1. Introduction
Best Refrigeration Services ("we," "us," or "our") operates the website brslubbock.com. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or contacting us for service.
By using our website, you agree to the practices described in this policy. If you have questions, contact us at joe@brslubbock.com or call (806) 745-8912.
2. Information We Collect
We only collect information you voluntarily provide to us. This includes:
- Your name
- Phone number
- Email address
- Business name
- Service type and any description of your equipment issue
We do not use tracking pixels, behavioral advertising, or third-party analytics beyond basic hosting logs. We do not collect payment information through this website.
3. How We Use Your Information
Information submitted through our contact form is used solely to:
- Respond to your service inquiry
- Schedule or coordinate service appointments
- Follow up on prior service requests
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Contact Form & Third-Party Processor
Our contact form is processed by Formspree (formspree.io), a third-party form service. When you submit a form, your data is transmitted to Formspree's servers and forwarded to our email. Formspree's own privacy policy governs their handling of that data. We do not store form submissions independently beyond our email inbox.
5. Cookies
Our website does not use cookies for tracking or advertising. Your browser may store basic session data as part of normal web browsing, but we do not set any cookies ourselves.
6. Data Security
We take reasonable precautions to protect the information you send us. However, no method of transmission over the internet is completely secure. We encourage you to contact us by phone for anything time-sensitive or confidential.
7. Retention
We retain contact inquiries only as long as necessary to respond to and complete the related service request. We do not maintain marketing lists or CRM databases from website inquiries.
8. Your Rights
You may request that we delete any personal information you have submitted to us by contacting us at joe@brslubbock.com. We will honor such requests promptly.
9. Children's Privacy
Our website is intended for commercial business clients. We do not knowingly collect information from anyone under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "last updated" date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
- Email: joe@brslubbock.com
- Phone: (806) 745-8912